SunSCRM Privacy Policy

To provide you with a stable, secure, and continuously optimized service experience, we may collect the following information:

1.1 Account registration information

When you create a SunSCRM account, we collect the information you actively provide, including but not limited to:

• Username
• Login password
• Email address
• Phone number (if applicable)

This information is used for account creation, identity verification, and service management.

1.2 Business communication information

When you communicate through the Platform, in order to enable message delivery, content synchronization, and functional services, we may collect:

• Chat content
• Message records
• Images, files, and attachments
• Translated content and related interaction information

We protect such data with encryption technologies and will not disclose it to third parties without authorization.

1.3 Device and usage data

To ensure system security and optimize product performance, we may automatically collect:

• Device model
• Operating system and version information
• Browser type
• IP address
• Network environment information
• Login records
• Operation logs and access records

This information is primarily used for troubleshooting, security monitoring, and product optimization analysis.

The information we collect is used for the following purposes:

2.1 Providing and maintaining services

To enable account management, message delivery, feature support, and the normal operation of services.

2.2 Product optimization and experience improvement

To continuously improve product features and service experience by analyzing user behavior data, feature usage, and user feedback.

2.3 Customer support

To assist with handling user inquiries, complaints, technical support, and other service requests.

2.4 Marketing and activity notifications

With your authorization or consent, we may send you the following via email, SMS, or in-app messages:

• Product update notices
• New feature announcements
• Promotions and marketing content

You have the right to unsubscribe from such notifications at any time.

2.5 Fulfilling legal obligations

Where required by laws and regulations, we may process or use relevant information based on the following:

• Legal requirements
• Regulatory requirements
• Instructions from judicial authorities
• Protecting the lawful rights and interests of the Platform

We take reasonable and necessary security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

3.1 Data storage

Your personal information is stored in data centers that meet industry security standards, with backup and disaster-recovery management performed as business needs require.

3.2 Data encryption

For chat records and important business data, we use mainstream industry encryption technologies, including AES-256, to protect storage and transmission.

3.3 Access control

We maintain strict data access management, granting access to relevant data only to approved personnel within the necessary scope.

3.4 Security monitoring and auditing

The Platform regularly carries out security testing, vulnerability remediation, and risk assessment to continuously strengthen overall information security.

We do not sell, rent, or trade your personal information. Except in the following circumstances, we will not disclose your personal information to any third party:

4.1 With your explicit authorization

With your prior consent or authorization, we may share relevant information within the scope authorized.

4.2 Legal and regulatory requirements

We may provide relevant information in accordance with applicable laws and regulations, court rulings, administrative orders, or government regulatory requirements.

4.3 Service partner support

To deliver certain features or services, we may provide necessary information to strictly vetted partners. Such partners must comply with data protection obligations equal to or stricter than this Policy.

4.4 Mergers, acquisitions, or business changes

In the event of a merger, acquisition, asset transfer, reorganization, or similar transaction, your personal information may be transferred as part of the related assets. We will require the recipient to continue to honor the obligations set out in this Privacy Policy.

We respect and protect your control over your personal information.

5.1 Right to access

You have the right to view the personal data and related information the Platform holds about you at any time.

5.2 Right to correction

If you find that your personal information is incorrect or incomplete, you have the right to request a correction or update.

5.3 Right to deletion

Subject to applicable laws and regulations, you have the right to request the deletion of your personal information or the closure of your account.

5.4 Right to data portability

You can view, export, or copy your own chat records and related materials through the features the Platform provides.

5.5 Right to withdraw consent

For information processing you have authorized, you have the right to withdraw your authorization at any time, though withdrawal will not affect processing already carried out based on prior authorization.

5.6 Opting out of marketing

You can stop receiving marketing messages via the unsubscribe link in emails or through the Platform settings.

SunSCRM services are primarily intended for adults aged 18 or above.

If you are under 18, please use our services under the guidance and consent of a guardian.

If we discover that personal information of a minor has been collected without a guardian's authorization, we will take measures to delete or anonymize it in accordance with the law.

As our business develops and laws, regulations, or services change, we may revise this Privacy Policy.

When material changes occur, we will notify you through website announcements, in-app notices, email, or other reasonable means.

The updated Policy takes effect on the date of publication; please review the latest version periodically.

If you have any questions, opinions, or suggestions regarding this Privacy Policy, how your personal information is handled, or the exercise of your rights, please feel free to contact our customer support team at any time.

We will provide feedback and assistance within a reasonable period.